Contact information
Aoxlo Customer Support Center
Questions about an order, delivery, return, or payment?
Our support team is here to help you find the right answer as quickly as possible.
Support at a Glance
Customer Support
support@aoxlo.com
Service Hours
Monday–Friday
9:00 AM – 5:00 PM EST (10:00 PM – 6:00 AM GMT+8, next day)
Typical Response Time
Within 1 business day
Package Tracking
17TRACK
Looking for Your Package?
If your order has already shipped, the fastest way to check its latest status is through your tracking number.
Visit:
Enter the tracking number associated with your shipment to view available carrier updates.
Please keep in mind that tracking information may not refresh immediately after dispatch. In some cases, the carrier may need additional time to scan and register the parcel.
You May Already Find the Answer
It includes answers to many common questions about:
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Orders
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Shipping
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Tracking
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Payments
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Returns
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Refunds
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Account information
Using the Help Center may allow you to resolve your question without waiting for a support response.
Contacting Aoxlo
If you still need assistance, you can reach our customer support team directly.
Email:
support@aoxlo.com
For order-related questions, please include your order number whenever possible.
You can also include other useful details such as:
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The product involved
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Your tracking number
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A short description of the issue
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Relevant photos, where applicable
Providing this information in your first message can help our team review the request more efficiently.
Company
Shenzhen Pengsheng Innovation Communication Technology Co., Ltd.
Registration Number:
91440300MA5DRXFX08
Registered Address:
Room 608, Kaiyilian Building, Block 71, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen
Phone:
+86 136 2775 6050
Email:
support@aoxlo.com
When Our Team Is Available
Aoxlo customer support operates:
Monday through Friday
9:00 AM – 5:00 PM EST
Messages received outside these hours may be reviewed on the next available business day.
Our goal is to respond to most customer inquiries within:
1 business day
During periods of unusually high message volume, responses may occasionally take a little longer.
Waiting for a Reply?
If you have already contacted us and have not seen a response yet, please check:
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Spam
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Junk Mail
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Promotions
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or other filtered folders in your email account.
Occasionally, customer-service emails can be automatically sorted away from the main inbox.
One Message Is Usually Best
If you have already submitted a request about the same issue, there is usually no need to send it again.
Multiple messages regarding the same order may create duplicate support requests and can make the review process less efficient.
Keeping your information in one email thread helps our team follow the history of your request and assist you more effectively.
The Fastest Way to Get Help
For the quickest support experience:
Check your tracking
Use 17TRACK if your question concerns a shipment already in transit.
Contact support if needed
Email:
support@aoxlo.com
Include your order number and a brief explanation of what you need help with.
We're Here When You Need Us
Whether you have a question before purchasing or need help with an existing order, the Aoxlo support team will do its best to assist.
Thank you for shopping with Aoxlo.