Privacy policy

Aoxlo is operated by Shenzhen Pengsheng Innovation Communication Technology Co., Ltd. For the purposes of applicable data protection laws, this company is the controller of your personal information.

Privacy & Data Notice

Your privacy matters to Aoxlo.

This notice explains how Aoxlo may collect, use, process, and share information when you browse www.aoxlo.com, communicate with us, or purchase products through our online store.

By using the Site, certain information may be collected automatically, while other information is provided directly by you when you place an order or interact with our services.

1. What Information May Be Collected?

Information collected through Aoxlo generally falls into two categories.

1.1 Information From Your Visit

When you browse our website, certain technical and usage information may be collected automatically.

This may include information relating to:

  • Your IP address

  • Browser type

  • Device information

  • Time zone

  • Cookies stored on your browser or device

  • Pages or products you visit

  • How you navigate and interact with the Site

  • Websites, advertisements, or search terms that brought you to Aoxlo

For the purposes of this notice, we refer to this category as Device Information.

1.2 How This Information Is Collected

Different technologies may be used to understand how visitors interact with our website.

Cookies

Cookies are small files that may be placed on your computer, phone, or other device. They can help websites recognize browsers, remember preferences, and understand visitor activity.

Information about managing or disabling cookies can be found at:

http://www.allaboutcookies.org

Server and Log Data

Our systems may record technical activity when you access the Site, including information such as:

  • IP address

  • Browser type

  • Internet service provider

  • Referring pages

  • Exit pages

  • Date and time information

Tags, Pixels and Web Beacons

We may also use electronic technologies such as pixels, tags, or web beacons to better understand website activity and how visitors interact with pages, products, and marketing content.

1.3 Information Connected to Your Purchase

When you make a purchase or attempt to complete an order, we may receive information necessary to process that transaction.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

  • Order information

  • Payment-related information

We refer to this category as Order Information.

When this policy refers to Personal Information, it may include both Device Information and Order Information.

2. Why We Use Personal Information

Information collected through Aoxlo may be used for several legitimate operational purposes.

2.1 Completing Your Order

We may use Order Information to:

  • Process your payment

  • Confirm your order

  • Prepare your purchase for fulfillment

  • Arrange shipping

  • Provide invoices or order confirmations

  • Send updates relating to your purchase

  • Communicate with you when assistance is required

2.2 Fraud Prevention & Security

Certain information may be used to identify suspicious activity and help protect Aoxlo and its customers against:

  • Fraud

  • Unauthorized transactions

  • Security threats

  • Abuse of our services

  • Other potentially harmful activity

Device information, including IP addresses, may form part of these checks.

2.3 Store Performance & Improvement

We may analyze Device Information to better understand how people use Aoxlo.

For example, this information may help us evaluate:

  • Visitor behavior

  • Website navigation

  • Popular pages and products

  • Website usability

  • Store performance

  • Advertising effectiveness

  • Marketing campaign performance

These insights may be used to improve our website, products, services, and customer experience.

2.4 Promotions & Marketing

Where allowed by law and consistent with your preferences, Aoxlo may use information to send or display information about:

  • Products

  • New arrivals

  • Promotions

  • Special offers

  • Services

  • Other marketing communications

3. Companies That Help Us Operate Aoxlo

We may use third-party providers to perform services that are necessary for operating our online store.

Depending on the service involved, certain Personal Information may be shared with providers that assist with functions such as:

  • E-commerce technology

  • Website operation

  • Payment processing

  • Analytics

  • Advertising

  • Marketing

  • Order fulfillment

  • Business operations

Information is shared where appropriate for these services.

Shopify

Our online store is operated using Shopify's e-commerce platform.

For additional information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

Google Analytics

We may use Google Analytics to better understand how visitors interact with Aoxlo.

Google's privacy information is available at:

https://www.google.com/intl/en/policies/privacy/

You can also learn about Google's Analytics opt-out tools at:

https://tools.google.com/dlpage/gaoptout

AppLovin

We may share certain information with AppLovin for advertising and analytics purposes.

For more information about AppLovin's collection and use of your information, visit:

https://legal.applovin.com/privacy/

4. When Disclosure May Be Required

There are situations where Aoxlo may be required or permitted to disclose Personal Information for legal or security purposes.

For example, information may be disclosed when reasonably necessary to:

  • Follow applicable laws or regulations

  • Respond to lawful requests from government authorities

  • Respond to court orders, subpoenas, or search warrants

  • Investigate suspected unlawful activity

  • Protect our rights

  • Protect our customers

  • Prevent fraud or misuse of our services

5. Advertising Choices

Some information may be used to help us provide advertising or promotional communications that may be more relevant to visitors.

Targeted advertising may take into account browsing behavior, interactions with websites, product interests, or engagement with advertisements.

More information about interest-based advertising can be found through the Network Advertising Initiative:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You may also manage advertising preferences directly through participating platforms.

Facebook

https://www.facebook.com/settings/?tab=ads

Google

https://www.google.com/settings/ads/anonymous

Microsoft / Bing

https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additional advertising preference tools may be available through the Digital Advertising Alliance:

http://optout.aboutads.info/

6. Browser "Do Not Track" Requests

Certain browsers provide a Do Not Track setting that allows users to send a privacy preference signal.

At present, Aoxlo does not automatically modify its website data collection or usage practices solely because a browser sends a Do Not Track signal.

7. Privacy Choices & Individual Rights

Privacy rights may differ depending on the country or region where you live.

Where applicable, you may have the right to request actions involving Personal Information held about you.

For example, residents of the European Economic Area may have rights relating to:

  • Accessing Personal Information

  • Correcting inaccurate information

  • Updating information

  • Requesting deletion of eligible Personal Information

Requests relating to these rights may be submitted using the contact details provided at the end of this Privacy Notice.

Where applicable, Aoxlo may process Personal Information because processing is necessary to fulfill a contract with you.

For example, when you place an order, certain information is required so that we can process the transaction and deliver your purchase.

Information may also be processed where necessary for the legitimate business purposes described in this notice.

Personal Information may be transferred or processed outside Europe, including in countries such as Canada and the United States.

8. Keeping Your Information

When you purchase from Aoxlo, certain Order Information may be retained as part of our business records.

We may continue to retain this information until you request deletion, except where information must be kept for reasons such as:

  • Legal obligations

  • Accounting requirements

  • Fraud prevention

  • Record keeping

  • Regulatory requirements

Where applicable law requires information to remain on file, we may retain it for the required period.

Retention Period

We retain Personal Information only for as long as necessary for the purposes described in this Privacy Notice, including to fulfill orders, provide services, maintain business and financial records, prevent fraud, comply with legal obligations, resolve disputes, and enforce our agreements.

Unless a longer retention period is required or permitted by applicable law, we generally retain:

  • Order Information for up to 7 years after the relevant transaction, in order to meet tax, accounting, audit, and legal record-keeping requirements;

  • Device Information and analytics data for up to 24 months, unless a shorter period is required or permitted by law;

  • Marketing and communication information for as long as you remain subscribed or engaged with Aoxlo, or until you request deletion or opt out;

  • Information related to fraud prevention, security, or legal claims for as long as necessary to protect Aoxlo, its customers, or its legal rights.

Where information is no longer needed, we may delete, anonymize, or aggregate it in accordance with applicable law.

9. Age Requirements

Aoxlo is not designed or intended for individuals under 18 years old.

Our website and services are not intentionally directed toward children under the age of 18.

10. Governing Law

This Privacy Notice and any privacy-related disputes arising out of or relating to Aoxlo, the Site, or our services shall be governed by and construed in accordance with the laws of Guangdong Province, People's Republic of China, without regard to its conflict of law principles.

Where applicable, you agree that any privacy-related claim or dispute shall be subject to the exclusive jurisdiction of the competent courts located in Guangdong Province, People's Republic of China, unless otherwise required by applicable law.

Nothing in this section limits any rights you may have under mandatory data protection laws in your country or region of residence.

11. Changes to Our Privacy Practices

Aoxlo may revise this Privacy Notice periodically.

Updates may be made to reflect changes involving:

  • Our business operations

  • Website functionality

  • Technologies we use

  • Services we provide

  • Legal obligations

  • Regulatory requirements

We recommend reviewing this page periodically to remain informed about how Aoxlo handles Personal Information.

12. Privacy Questions or Requests

If you have questions about this Privacy Notice, would like additional information about our privacy practices, or wish to submit a privacy-related request, please contact us.

Company

Shenzhen Pengsheng Innovation Communication Technology Co., Ltd.

Unified Social Credit Code

91440300MA5DRXFX08

Registered Address

Room 608, Kaiyilian Building, Block 71, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen

Phone

+86 136 2775 6050

Email

support@aoxlo.com