Terms of service

Website & Purchase Terms

Effective date: January 2017
Last updated: September 2026

Thank you for visiting Aoxlo.

We want shopping with us to be straightforward, so this page explains what you can expect when using our website and what we expect from anyone who accesses, purchases from, or interacts with Aoxlo.

By continuing to browse our website, creating an order, or using any feature made available through Aoxlo, you agree to the terms described below.

If you do not agree with these terms, please discontinue use of the website.

1. About Aoxlo and These Terms

Aoxlo is a brand operated by Shenzhen Pengsheng Innovation Communication Technology Co., Ltd., a company established in the People's Republic of China.

Company: Shenzhen Pengsheng Innovation Communication Technology Co., Ltd.
Unified Social Credit Code: 91440300MA5DRXFX08
Registered Address: Room 608, Kaiyilian Building, Block 71, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen
Email: support@aoxlo.com

These Website & Purchase Terms govern your access to and use of the Aoxlo website, online store, products, services, and any related features we make available.

By accessing or using Aoxlo, you confirm that you have read, understood, and agreed to be bound by these terms.

2. Scope of Services

Aoxlo operates as an online retail business.

Through our website, we may offer:

  • Product browsing and product information

  • Online ordering and purchase services

  • Payment processing support

  • Order confirmation and fulfillment

  • Shipping and delivery arrangements

  • Customer support relating to orders, returns, refunds, and product issues

  • Promotional activities, marketing communications, and special offers

  • Other related online retail services that we may make available from time to time

Our ecommerce store uses technology provided by Shopify Inc., which supplies the platform through which our online products and services are offered.

We may update, modify, suspend, or discontinue any part of the website, services, product range, or features as our store develops or as required by law.

Certain services or website features may therefore change, become temporarily unavailable, or be removed.

3. Eligibility and Lawful Use

You must be legally capable of entering into a purchase agreement in the country or region where you live.

If you are responsible for a minor and permit them to access Aoxlo, you accept responsibility for that use.

Aoxlo must only be used for lawful purposes.

Activities that violate applicable laws, intellectual property rights, website security, or the rights of another person are not permitted.

4. Product Information

We aim to provide clear and useful information about the products offered through our store.

Product pages may contain:

  • Photographs

  • Descriptions

  • Measurements

  • Materials

  • Features

  • Usage information

  • Prices

  • Promotional information

  • Availability details

We make reasonable efforts to keep this information accurate.

However, occasional errors, differences, or outdated information may occur.

Where necessary, we may correct or update information without advance notice.

5. Product Images and Colors

Product photography is intended to provide a realistic representation of the item you are purchasing.

Actual appearance may vary slightly because of factors including:

  • Screen brightness

  • Monitor calibration

  • Device type

  • Lighting

  • Display technology

For this reason, the color or appearance shown on your device cannot always be guaranteed to match the physical product exactly.

6. Availability

An item appearing on the website does not guarantee that it will remain available indefinitely.

Products may:

  • Sell out

  • Become temporarily unavailable

  • Be replaced

  • Be discontinued

  • Have purchase quantities limited

Some products may only be available through our online store.

We may also restrict availability based on destination, jurisdiction, stock level, order quantity, or other reasonable commercial considerations.

7. Prices

The price displayed at the time of purchase generally applies to your order, subject to correction of obvious or material errors.

Prices, promotions, discounts, and product offers may change without advance notice.

We may also end a promotion or discontinue an offer where permitted by applicable law.

8. When You Place an Order

Submitting an order does not necessarily mean that we are required to accept it.

We may review, restrict, reject, or cancel an order where reasonably necessary.

Examples may include unusual purchasing activity, product shortages, incorrect pricing, suspected unauthorized resale, or multiple orders associated with the same:

  • Customer

  • Household

  • Payment method

  • Billing address

  • Shipping address

If your order needs to be changed or canceled, we may contact you using the details supplied during checkout.

9. Your Order Information

Please make sure the information you provide is accurate and current.

This includes:

  • Your name

  • Email address

  • Shipping address

  • Billing information

  • Telephone number

  • Payment details

Incorrect information may delay or prevent us from completing an order.

You are responsible for updating relevant information when necessary.

10. Returns and Purchase Expectations

Some products may be eligible for return or exchange.

Eligibility, time limits, conditions, exclusions, and refund procedures are governed by the Return Policy published on Aoxlo.

Please review that policy before returning an item.

Unless we specifically provide a separate guarantee, we cannot promise that every product will satisfy every individual's personal expectations, preferences, or circumstances.

This does not limit any consumer rights that cannot legally be excluded.

11. Information on the Aoxlo Website

Our website contains information intended to help customers understand our products and services.

Although we make reasonable efforts to maintain useful information, website content may occasionally:

  • Contain mistakes

  • Be incomplete

  • Become outdated

  • Require clarification

You should consider the nature of the information before relying on it for an important decision.

Historical content may also remain available for reference even when circumstances have changed.

We may revise website content when necessary and are not required to update every piece of content continuously unless the law requires us to do so.

12. Mistakes, Pricing Errors and Corrections

Occasionally, an error may affect information concerning:

  • Product pricing

  • Product descriptions

  • Discounts

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

If we discover an error, we may correct the information.

Where legally permitted, this may also include modifying or canceling an affected order after it has been submitted.

When appropriate, we may contact you before taking further action.

13. User Conduct and Prohibited Activities

We want the website to remain safe and usable for everyone.

You must not use Aoxlo to:

  • Commit or promote unlawful activity

  • Violate another person's rights

  • Infringe copyright, trademarks, or other intellectual property

  • Harass, threaten, intimidate, or abuse another person

  • Submit deliberately misleading information

  • Introduce viruses, malware, or harmful software

  • Circumvent website security

  • Disrupt our systems or services

  • Improperly collect personal information

  • Send spam or phishing communications

  • Conduct unauthorized scraping, crawling, or automated collection

  • Impersonate another person

We may restrict or terminate access where we reasonably believe misuse has occurred.

14. Intellectual Property

Unless otherwise stated, all content available through Aoxlo, including but not limited to text, graphics, logos, images, photographs, product descriptions, page layouts, website design, software, data compilations, and other materials, is owned by or licensed to Aoxlo or Shenzhen Pengsheng Innovation Communication Technology Co., Ltd.

Without our written permission, you may not commercially reproduce, copy, duplicate, sell, resell, or exploit:

  • Website content

  • Our services

  • Access to the website

  • Website functionality

  • Materials provided through Aoxlo

Applicable intellectual property laws continue to apply.

15. Reviews, Photos and Other Content You Send Us

Customers may occasionally send us:

  • Reviews

  • Photographs

  • Comments

  • Suggestions

  • Ideas

  • Feedback

  • Contest entries

  • Other creative materials

You remain responsible for anything you submit.

Your submission must not:

  • Infringe another person's rights

  • Contain unlawful material

  • Contain malicious software

  • Be defamatory or abusive

  • Misrepresent its origin

  • Impersonate another person

Unless applicable law requires otherwise or we agree differently in writing, voluntarily submitted materials may be edited, reproduced, translated, displayed, published, distributed, or otherwise used by Aoxlo.

We are not generally required to compensate users for unsolicited submissions or respond to every submission.

We may remove content that we reasonably consider inappropriate or inconsistent with these terms.

16. Services Provided by Other Companies

Certain tools, technologies, links, or services accessible through Aoxlo may be provided by independent third parties.

Their services may operate under their own:

  • Terms

  • Privacy policies

  • Rules

  • Technical systems

We do not control every third-party service or external website.

Choosing to use a third-party tool or following an external link is therefore at your own discretion.

We recommend reviewing the applicable terms before entering into a transaction with another provider.

Questions about a third-party product or service should normally be directed to the company responsible for that service.

17. Your Personal Information

Personal information submitted through Aoxlo is handled in accordance with our Privacy Policy.

That policy explains how information may be collected, used, processed, stored, and shared.

Please review it if you would like more information about our privacy practices.

18. Website Availability

We work to keep Aoxlo accessible and operating properly.

However, websites and online services are not always available without interruption.

For example, access may occasionally be affected by:

  • Maintenance

  • Technical problems

  • Network interruptions

  • Service-provider issues

  • Software updates

  • Security events

  • Circumstances beyond our reasonable control

We therefore cannot promise that Aoxlo will always operate without delay, interruption, error, or security incident.

19. Disclaimer

Except where we expressly state otherwise, and to the extent permitted by applicable law, Aoxlo and its services are provided on an:

“As Is”
and
“As Available”
basis.

Where legally permitted, additional implied warranties may be excluded or limited.

Nothing in these terms is intended to remove a consumer guarantee, statutory right, or protection that cannot legally be excluded.

We do not guarantee that:

  • The website will always be available, secure, or error-free

  • Product information will always be complete, accurate, or current

  • Any particular product will meet your personal expectations or preferences

  • Third-party services or links will operate without interruption or error

20. Limitation of Liability

Applicable law determines the extent of Aoxlo's responsibility for losses connected with use of our website or products.

To the maximum extent legally permitted, Aoxlo and parties working on our behalf will not be responsible for categories of loss that the law allows businesses to exclude or limit.

Depending on the circumstances and jurisdiction, these may include:

  • Indirect losses

  • Incidental losses

  • Consequential losses

  • Special damages

  • Lost profits

  • Lost revenue

  • Lost savings

  • Lost data

  • Replacement costs

Where an exclusion is not legally permitted, liability will be limited only to the maximum extent permitted by the applicable law.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.

21. Claims Resulting From Your Conduct

To the extent allowed by applicable law, you may be responsible for claims, losses, costs, or reasonable legal expenses resulting from:

  • Your violation of these terms

  • Your violation of applicable law

  • Your infringement of another person's rights

Where applicable, this protection may extend to Aoxlo and its affiliates, employees, contractors, suppliers, service providers, officers, directors, and other related parties.

22. Severability

If a court or other competent authority determines that part of these terms is unlawful, invalid, or unenforceable, that provision will be limited or separated only as necessary.

The remaining terms will continue to apply.

23. Ending Your Use of Aoxlo

You may stop using Aoxlo at any time.

We may also restrict, suspend, or terminate access where permitted, including where we reasonably believe these terms have been violated.

Ending access does not automatically remove obligations or liabilities that arose before termination.

For example, outstanding payment obligations may continue to apply.

24. The Agreement Between You and Aoxlo

These terms, together with other policies and operating rules published on Aoxlo, form the agreement governing your use of our website and services.

They replace previous communications or understandings concerning the same subject matter.

If we do not immediately enforce a right under these terms, this does not mean that we permanently give up that right.

25. Changes to This Page

Our business and services may change over time.

We may therefore revise these terms when necessary.

The latest version may be published on this page.

We encourage customers to review the page periodically.

Continued use of Aoxlo following publication of an updated version constitutes acceptance of those changes to the extent permitted by law.

26. Governing Law and Dispute Resolution

These Website & Purchase Terms, together with separate agreements under which Aoxlo provides services, are governed by and interpreted in accordance with the laws of Guangdong Province, People's Republic of China, without regard to its conflict of law principles.

Where applicable, you agree that any claim or dispute arising out of or relating to these terms, Aoxlo, the Site, or our services shall first be resolved through good-faith negotiation.

If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts located in Guangdong Province, People's Republic of China, unless otherwise required by applicable law.

Nothing in this section limits any rights you may have under mandatory consumer protection laws in your country or region of residence.

27. Need Help?

Questions about these terms can be sent to the Aoxlo customer support team.

Email: support@aoxlo.com

We will do our best to assist with questions relating to your use of our website and services.

Company

Aoxlo is a brand operated by Shenzhen Pengsheng Innovation Communication Technology Co., Ltd.

Unified Social Credit Code:
91440300MA5DRXFX08

Registered Address:
Room 608, Kaiyilian Building, Block 71, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen

Email:
support@aoxlo.com